Customer orientation has been Omnilabs top priority for more than 80 years. In accordance with our corporate philosophy, we intensively focus our activities on the needs of our customers. However, should a faulty shipment or a damaged good occur, we ask you to inform us immediately. We will take care of the matter immediately and solve the problem quickly.
Please file your claim using the form below.
You will receive a response within 48 hours with a proposal for a solution or a status update.
After your case is closed we welcome your feedback on how it was handled.
As a voluntary service, we also take back non-defective goods delivered by Omnilab upon agreement, provided that resale or return to the manufacturer is possible. To expedite processing, please notify us of your request preferably using this claims and returns form.
For quick assistance or questions about the procedure please contact our service team. They will be happy to help you at any time. Call us at +49 (0) 800 - 666 45 22 or email us at firstname.lastname@example.org.
For the voluntary return of goods we charge a cost sharing (return fee) in the amount of 15% of the value of the goods, but at least € 28.00 plus VAT and additional transport costs (terms and conditions apply). In the case of items ordered individually for you, we may also have to pass on any fees or discounts charged by the manufacturer.
Custom-made and refrigerated goods are excluded from return and exchange in any case.
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