Claims & Returns

Customer orientation has been Omnilabs top priority for more than 80 years. In accordance with our corporate philosophy, we intensively focus our activities on the needs of our customers. However, should a faulty shipment or a damaged good occur, we ask you to inform us immediately. We will take care of the matter immediately and solve the problem quickly.


Please file your claim using the form below.


You will receive a response within 48 hours with a proposal for a solution or a status update.


After your case is closed we welcome your feedback on how it was handled.


Voluntary Return of Goods

As a voluntary service, we will take back goods supplied by OMNILAB in their original packaging and free from defects, subject to prior agreement. Please note that products that have been specially purchased for you and products for which the manufacturer excludes the possibility of a return are excluded from the return and exchange policy. Please contact our customer service team for further information.

To speed up the process, please use this complaint form to report your concern.

Our customer service team will be happy to assist you quickly and answer any questions you may have about the process at any time on 0800-666 45 22 or .

For the voluntary return of goods we charge a cost sharing (return fee) in the amount of 15% of the value of the goods, but at least € 28.00 plus VAT and additional transport costs (terms and conditions apply). In the case of items ordered individually for you, we may also have to pass on any fees or discounts charged by the manufacturer.

  • Requests for return or complaints (complaints of obvious deficiencies: missing quantity, oversupplied, wrong goods delivered, damaged item delivered, damaged package) have to be reported to our Omnilab service team within 7 days after delivery and before further use of the goods.
  • In the event of transport damage, the delivery bill acknowledged by the forwarding agent / parcel service must also be submitted.
  • Hidden defects shall be reported immediately after discovery.
  • Returns must be in mint, unused new condition.
  • The original manufacturers packaging must be intact and must not be labeled. (exceptions: damaged item / package, hidden defects or warranty cases).
  • The goods may only be returned with a filled out Omnilab return bill. You will receive it from our Omnilab service team.
  • If the conditions mentioned above are not met, it is not possible to take back the goods or to accept the complaint.

Custom-made and refrigerated goods are excluded from return and exchange in any case.


Claims & Returns Form

Existing user? Please log in Forms will be prefilled for you.

Contact information:

Order data:

Item data:

Reason for claims and returns*

Your desired procedure:*

We will respond to your request as soon as possible. The goods may only be returned with a filled out Omnilab return bill. You will receive it from our Omnilab service team.

You can find out how we process, store and use your data to handle your request in our data protection and privacy policy.

* Mandatory field